FAQ

Frequently Asked Questions (FAQs)

1. Is Shundorjo.com an authentic online store?

Yes, Shundorjo.com is a trusted online store in Bangladesh that offers 100% authentic cosmetics, health, beauty, and medicated products from well-known international and local brands.

2. How can I place an order on Shundorjo.com?

Placing an order is simple:

1. Browse our website and select your desired products.
2. Add them to your cart.
3. Proceed to checkout and fill in your delivery details.
4. Confirm your order by making a payment or choosing Cash on Delivery.

3. Do you deliver products all over Bangladesh?

Yes, we provide delivery services across the entire country. Whether you’re in Dhaka or any remote area, we ensure timely delivery of your orders.

4. Are the products safe to use?

Absolutely! All our products are sourced from trusted manufacturers and are free from harmful chemicals. We prioritize quality and customer safety.

5. What types of products do you sell?

We offer a wide variety of products, including:

• Cosmetics (makeup, skincare, and haircare)
• Medicated products (dermatological and pharmaceutical-grade items)
• Health & wellness supplements
• Personal care essentials

6. Can I return or exchange a product?

Yes, we have a hassle-free return and exchange policy. If you receive a damaged or incorrect product, please contact our support team within 7 days of delivery to initiate the process.

7. How do I know if a product is original?

We are committed to authenticity. All our products are directly sourced from reputable suppliers and include necessary certifications to ensure quality.

8. What payment methods do you accept?

We accept a variety of payment methods, including:

• Cash on Delivery (COD)
• Mobile Banking (bKash, Nagad)
• Debit/Credit Cards
• Online Payment Gateways

9. How long does delivery take?

Delivery typically takes:

• Dhaka City: 1-2 business days
• Outside Dhaka: 3-5 business days

10. How can I contact Shundorjo.com’s customer support?

You can reach our customer support team through:

• WhatsApp: 01882542525
• Email: info@shundorjo.com
• Live Chat: Available on our website

11. Do you offer discounts or promotions?

Yes, we frequently offer discounts and special promotions on various products. Keep an eye on our website and social media pages for updates.

12. Can I track my order?

Yes, once your order is confirmed, you will receive a tracking number via email or SMS. Use this number to track your delivery status on our website.

13. Are there any membership benefits or loyalty programs?

Yes, our loyalty program rewards repeat customers with exclusive discounts, early access to sales, and other perks. Sign up to enjoy these benefits!

14. Do you sell products for sensitive skin or specific medical conditions?

Yes, we offer dermatologically tested products for sensitive skin and a range of medicated items for specific conditions. Check the product description or consult with our support team for guidance.

15. Is Shundorjo.com secure for online transactions?

Yes, our website is SSL-encrypted to ensure secure and safe transactions. Your personal information and payment details are fully protected.