Return Policy

At Shundorjo.com, we aim to provide quality and authentic products. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, you may request a return according to the conditions below.

Eligible Return Reasons

A return request may be accepted in the following cases:

Wrong product delivered
Product received damaged or defective
Missing item from the order
Product significantly differs from the listed description
Product is expired or has an authenticity concern

Return Conditions

Contact our support team as soon as possible after receiving the product.
Return requests should generally be made within 24 hours of delivery.
Provide your Order ID, contact number, and clear photos/videos of the product and packaging if required.
The product must remain unused and in its original packaging, where applicable.
Products that have been opened, used, damaged by the customer, or are missing original packaging may not be eligible for return.

Non-Returnable Products

For hygiene, safety, and quality reasons, opened or used products such as cosmetics, skincare, personal care, medicines, supplements, and intimate-care items may not be returnable unless the product is defective, incorrect, or damaged upon delivery.

Return Shipping

If the return is due to our mistake, damaged product, or incorrect item, Shundorjo may arrange or bear the applicable return delivery cost. Returns for reasons such as personal preference or change of mind may not be accepted.

Refund or Replacement

After reviewing the returned product, we may offer:

Product replacement
Store credit
Refund through the applicable payment method

Refund processing time may vary depending on the payment method and service provider.

Important Note

Return approval is subject to product verification and the applicable product category rules. Please check your order carefully at the time of delivery and contact our support team promptly if there is any issue.

Customer Support: WhatsApp : 01882542525