Return Policy

At Shundorjo.com, we strive to ensure 100% customer satisfaction. If you're not completely satisfied with your purchase, you can return or exchange the product under the following conditions:

1. Eligibility for Returns

You may request a return or exchange if:

• You received a damaged or defective product.
• The product you received does not match your order.
• The product is unused, unopened, and in its original condition (including packaging, tags, and labels).

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used cosmetics, personal care, or skincare products (due to hygiene reasons).
• Perishable items, such as supplements and food products.
• Discounted or clearance items (unless defective or damaged).
• Products without the original invoice or receipt.

3. Return Time Frame

• Returns or exchanges must be initiated within 7 days of receiving the product.
• Claims made after this period will not be accepted.

4. How to Request a Return

To initiate a return:

1. Contact our customer support team via:
   • WhatsApp: 01882542525
   • Email: info@shundorjo.com
   • Live Chat: Available on our website
2. Provide the following details:
   • Order number
   • Product name(s)
   • Reason for the return (with photos of the product, if applicable).

5. Return Process

• Once your return request is approved, we will arrange a courier to collect the product from your address (or provide a return address for you to send it).
• After receiving the returned product, we will inspect it to ensure it meets our return criteria.

6. Refund or Exchange Options

• Refunds:

  • Refunds will be processed within 7-10 business days after the returned product passes inspection.
  • Refunds will be issued via the original payment method or as store credit.

• Exchanges:

  • You can choose to exchange the product for another item of equal or lesser value.
  • If the replacement product is unavailable, we will issue a refund.

7. Shipping Charges

• If the return is due to an error on our part (e.g., wrong or damaged product), we will cover the return shipping cost.
• For all other reasons, customers are responsible for the return shipping cost.

8. Important Notes

• Ensure the product is properly packaged to avoid damage during transit.
• Returns that do not meet the above criteria will not be accepted and will be sent back to the customer.